kudahoki Privacy Policy

This page describes what we collect when you use kudahoki and how we keep that data protected. We collect personal information only when you register, deposit funds, or request a withdrawal. Our commitment is to handle your data transparently and securely, following standard industry practices.

We process your information to verify your identity, process your payments, prevent fraud, and comply with applicable law. We do not sell your data to third parties. We do share information with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) only to the extent necessary to complete your transactions.

If you have questions about how we handle your data, contact our support team. We respond to data-access requests and privacy inquiries in English.

What data we collect on kudahoki

We collect your email address and password when you register. We collect your full name, date of birth, and government ID number (KTP, passport, or driver's license) during identity verification. We collect your phone number to enable two-factor authentication. We collect your bank account details or e-wallet identifier only when you request a deposit or withdrawal.

We also collect usage data: which games you access, how long you play, your session timestamps, and your device type (mobile browser, app, desktop). We use this data to improve our platform, detect fraud, and ensure compliance with our terms. We do not collect your location data unless you explicitly grant permission.

How we use your data

We use your email and password to authenticate your account and send you transaction confirmations. We use your identity information to verify you are who you claim to be before processing withdrawals. We use your phone number to send 2FA codes and account alerts. We use your payment details to process deposits and withdrawals through our payment partners.

We use your usage data to detect suspicious activity (e.g., multiple failed login attempts, unusual withdrawal patterns) and prevent fraud. We may use aggregated, anonymized data to improve our platform—for example, identifying which games are most popular during Liga 1 match days or Piala AFF tournaments. We do not use your data for marketing purposes unless you explicitly opt in.

Third-party processors and data sharing

We share your data with payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) only to complete your transactions. We share your data with our identity-verification provider to confirm your government ID. We may share your data with law enforcement or regulators if required by law.

Our servers may sit outside your jurisdiction. Your data may be processed in data centers located in Southeast Asia or beyond. By using kudahoki, you consent to this cross-border data transfer. We apply the same security standards regardless of server location.

Your rights on kudahoki

You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. You have the right to correct inaccurate data—for example, if your name or date of birth is wrong in our system, we will update it. You have the right to request deletion of your account and associated data, subject to legal retention requirements.

You have the right to withdraw consent for non-essential data processing. For example, if you no longer want us to send you promotional emails, you can opt out. However, we must retain your identity information and transaction history to comply with anti-money-laundering regulations and prevent fraud.

Cookies and tracking

We use cookies to keep you logged in and remember your preferences (e.g., your preferred language or game category). We use session cookies that expire when you close your browser. We do not use persistent cookies to track you across other websites. We do not sell cookie data to advertisers.

You can disable cookies in your browser settings, but this may prevent kudahoki from functioning properly. For example, you may be logged out unexpectedly or unable to complete a deposit.

Data retention and deletion

We retain your account data for as long as your account is active. If you close your account, we retain your transaction history and identity information for five years to comply with anti-money-laundering regulations. After five years, we delete your personal data unless we are required by law to retain it longer.

If you request account deletion before the five-year period ends, we will close your account immediately and mark your data for deletion. However, we will retain transaction records as required by law. We will not use your data for any purpose after account closure except to comply with legal obligations.

Security practices on kudahoki

We encrypt your password using industry-standard hashing algorithms. We encrypt all data in transit using TLS (Transport Layer Security). We store your data on secure servers with access controls and regular security audits. We do not store your payment card details—payment processors handle all card data.

We recommend enabling two-factor authentication immediately after registration. 2FA requires a code sent to your phone every time you log in from a new device, which prevents unauthorized access even if someone obtains your password. We also recommend using a strong, unique password and changing it regularly.

Contact and data requests

If you have questions about our privacy practices, want to access your data, or want to request deletion, contact our support team. We respond to data-access requests within 30 days. We respond to deletion requests within 60 days, subject to legal retention requirements. Our support team is available in English and can assist with privacy inquiries from users in Jakarta, Surabaya, Bandung, Medan, and other regions across Indonesia.

Policy updates

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of kudahoki after such changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of how we handle your data.