kudahokiTerms of Use

When you open an account on kudahoki, you agree to our terms of use. These terms set out your rights and responsibilities, how we handle your data, and the conditions under which we provide our service. Our service is available only where local law permits, and you are responsible for confirming that access complies with your jurisdiction's regulations.

We operate transparently. Our terms cover account opening, deposits and withdrawals, bonus conditions, dispute resolution, and how we manage your account if you breach our policies. We also explain what happens if you request account closure or if we need to suspend your access.

This page outlines the key terms that govern your use of kudahoki.

Account opening and eligibility

To open an account on kudahoki, you must be at least 18 years old and legally permitted to use our service in your jurisdiction. During registration, you provide your email address, create a password, and confirm your personal details. We send a verification link to your email; you must click it to activate your account.

Before you can withdraw funds, we require identity verification. You upload a government-issued ID (KTP, passport, or driver's license) and a recent utility bill or bank statement showing your name and address. Our team reviews these documents and confirms your identity. This process typically takes a few hours, though it may take longer during peak periods.

You are responsible for keeping your password secure. We recommend using a strong password and enabling two-factor authentication (2FA) immediately after registration. If you suspect unauthorized access to your account, contact our support team right away. We are not liable for losses resulting from unauthorized access if you have not taken reasonable steps to protect your password.

Deposits, withdrawals, and payment methods

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). E-wallet deposits settle instantly. Bank virtual account deposits settle once your bank processes the transfer. We do not charge deposit fees, though your bank or e-wallet provider may charge their own fees.

Withdrawals are processed to the payment method you used to deposit. If you deposited via mobile banking, you can withdraw to a bank account, but not back to local payment. This policy reduces fraud risk and ensures we can verify your identity. Withdrawal requests enter a review queue; our team checks that your account is verified and that the amount does not exceed your balance. We do not process withdrawals to third-party accounts.

We reserve the right to delay or refuse a withdrawal if we suspect fraud, money laundering, or breach of our terms. If we refuse a withdrawal, we will notify you and explain the reason. You can contact our support team to dispute the decision.

Bonus terms and conditions

We may offer welcome bonuses or promotional credits to new or existing account holders. Any bonus is subject to specific terms, which we display at the time of offer. Bonuses typically require you to place a certain number of selections or reach a minimum turnover before you can withdraw the bonus amount. Bonuses expire if not used within a specified period.

We reserve the right to cancel or modify bonus offers at any time. If you breach our terms, we may forfeit any unused bonus. Bonuses are not transferable and cannot be withdrawn as cash unless explicitly stated in the offer terms.

Account suspension and closure

We may suspend or close your account if you breach our terms, engage in fraud, use prohibited payment methods, or violate applicable law. If we suspend your account, we will notify you and explain the reason. You can contact our support team to dispute the suspension.

If you request account closure, we will process your request within a reasonable timeframe. Any remaining balance will be returned to your deposit method. Once your account is closed, you cannot reopen it using the same email address for a specified period.

Dispute resolution and jurisdiction

If you have a dispute with kudahoki, contact our support team first. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint through our formal dispute process.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for confirming that their access and use of kudahoki comply with their own jurisdiction's regulations. If your jurisdiction changes its regulations or if we determine that your location is outside our service area, we will notify you and assist with account closure and fund withdrawal.

Data protection and privacy

We protect your personal information using encryption and standard security practices. Your password is hashed and never stored in plain text. We do not share your data with third parties except where required by law or to process your transactions (e.g., payment partners, identity verification providers).

We collect data about your account activity, selections, and payment history to operate our service, prevent fraud, and comply with legal obligations. You can request access to your data or ask us to delete it by contacting our support team. For full details, see our privacy policy

Limitation of liability

We provide our service on an "as is" basis. We do not guarantee that our platform will be error-free or always available. We are not liable for losses resulting from technical failures, internet outages, or third-party payment provider errors, except where prohibited by law.

We are not liable for losses resulting from your own actions, such as sharing your password, using an unsecured device, or placing selections you did not intend to place. We are also not liable for losses resulting from game outcomes, even if you believe the outcome was unfair.

Service availability and regional coverage

We serve users across Indonesia, including Jakarta, Surabaya, Bandung, and Medan. Our payment infrastructure supports DANA, e-wallet, mobile banking, and bank virtual accounts, which reach users nationwide. During major events like Liga 1 matches or Piala AFF tournaments, our platform may experience higher traffic. We work to maintain service availability, but we do not guarantee uninterrupted access.

Our service is available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited by law. If you are unsure whether our services are available in your location, contact our support team before opening an account.

Changes to our terms

We may update these terms at any time. If we make material changes, we will notify you by email or by posting a notice on our platform. Your continued use of kudahoki after changes take effect constitutes your acceptance of the updated terms. If you do not agree with the changes, you may close your account.

Contact and support

If you have questions about our terms or need assistance, contact our support team. We respond to inquiries in English and provide clear explanations of our policies. You can reach us through the contact form on our platform or by visiting our FAQ page

These terms are the complete agreement between you and kudahoki regarding your use of our service. If any provision of these terms is found to be unenforceable, the remaining provisions will continue in effect. Our failure to enforce any provision does not constitute a waiver of that provision.